Hello world!

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the use of vehicle recovery, mobile tyre fitting, and roadside assistance services provided by independent third-party providers.

1.2 By using these services, the customer agrees to these Terms. If you do not accept these Terms, please do not proceed with the booking.

2. Service Overview

2.1 This platform acts as a third-party intermediary, connecting customers with vetted and approved vehicle recovery and mobile tyre fitting providers.

2.2 Customers may request quotes via phone or the website. Upon confirmation, the service provider is allocated based on availability, location, and job requirements.

2.3 Non-Refundable Deposit: To secure the services of the selected provider, a deposit is required before any work is carried out. This deposit is strictly non-refundable.

3. Deposits

3.1 Deposit Requirement: A deposit must be paid to secure the service provider.

3.2 Strictly Non-Refundable: Deposits will not be refunded under any circumstances, including but not limited to job cancellations by the customer, external factors, or incorrect vehicle information provided by the customer.

3.3 Partial Refunds for Service Provider Failure: In cases where the assigned driver is unable to complete the job, a partial refund may be issued at the sole discretion of the management. This is assessed on a case-by-case basis and is not guaranteed.

4. Service Provider Responsibilities & Liabilities

4.1 Upon deposit payment, the customer will receive the driver’s contact details.

4.2 The intermediary is not responsible for any disputes between the customer and the service provider. Once the service is arranged, any further requirements must be communicated directly with the driver.

4.3 Service providers operate as independent contractors and are responsible for their own actions, performance, and any liabilities arising from the services they provide. The intermediary has no control over their operational methods or conduct.

5. Customer Responsibilities

5.1 Accurate Information: The customer is responsible for providing correct and complete details about their vehicle and its condition. Failure to disclose necessary information may result in additional charges or refusal of service without a refund.

5.2 Driver Coordination: Once a driver has been assigned, it is the customer’s responsibility to maintain communication and follow any instructions given for the service.

5.3 Vehicle Condition: Customers are solely responsible for ensuring their vehicle is in a condition suitable for recovery. Any pre-existing damage or mechanical faults remain the responsibility of the customer.

6. Damage & Liability

6.1 Third-Party Responsibility: All services are carried out by independent third-party service providers. Any damage claims, disputes, or liability issues must be addressed directly with the assigned driver. The intermediary holds no responsibility for any damages or disputes once the service provider has been allocated.

6.2 Customer Inspection: It is the customer’s duty to inspect their vehicle before and after the service is completed. Any concerns about damages must be reported to the driver immediately.

6.3 No Liability for Service Provider Actions: The intermediary does not accept responsibility for any damage, loss, delay, or inconvenience caused by the actions or negligence of the service provider.

7. Charges & Payments

7.1 Payment Methods: Deposits and payments must be made via approved payment methods, including bank transfers and credit/debit cards.

7.2 Chargebacks & Fraud Prevention: Any fraudulent chargebacks will be contested, with all supporting evidence submitted to payment providers.

7.3 Bank Transfers Preferred for Large Deposits: Customers are strongly encouraged to make payments by bank transfer for deposits exceeding £150.

7.4 Disbursements: In some cases, Roadside recovery’s acts as an agent to facilitate your car recovery by subcontracting part or all of the service to independent third-party providers. You agree that we may disburse part of your payment directly to these third-party providers on your behalf. These disbursements are made without markup and will be clearly itemized. You accept responsibility for these costs as part of your acceptance of our services.

8. Dispute Resolution

8.1 Resolution Process: In case of a dispute, the customer must first attempt to resolve the issue directly with the service provider.

8.2 Binding Arbitration: If an agreement cannot be reached, disputes will be settled through arbitration under UK law. Litigation in court is not an option unless legally required.

9. Changes to Terms and Conditions

9.1 Policy Updates: These Terms may be modified at any time. Continued use of the service after updates implies acceptance of the revised Terms.

10. Surge Pricing

10.1 Dynamic Pricing Policy: During peak hours, weekends, public holidays, or periods of high demand, prices may increase significantly. This is necessary to ensure service availability and to compensate for increased operational costs. Customers will be informed of surge pricing at the time of booking.

11. Contact Information

11.1 For any inquiries regarding these Terms, please contact:
– Email: elitecarrecoveries1@gmail.com
– Website: elitecarrecoveries.com
– Phone: 03330 529655
By using the services, the customer agrees to all Terms and Conditions stated above.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or any of our landing pages.

Who we are

Elite Car Recoveries

United Kingdom

Email: elitecarrecoveries1@gmail.com

For data protection purposes, we are the data controller of personal information collected through this website.

Information we collect

We may collect and process the following information:

• Name, email address, and phone number submitted through forms

• Information you choose to provide when contacting us

• Technical data such as IP address, device type, browser, and operating system

• Website usage data, including pages visited and actions taken

How we collect information

Your information is collected when you:

• Complete a form on our website or landing pages

• Call a tracked phone number displayed on the website

• Interact with our ads or visit the site via paid advertising

• Browse the website, where cookies and tracking technologies are used

How we use your information

We use your information to:

• Respond to enquiries and form submissions

• Track conversions and measure the performance of our advertising

• Understand how visitors use our website

• Improve website functionality and user experience

• Meet legal or regulatory requirements

Analytics, tracking, and advertising tools

We use the following third party tools to help us understand website usage and measure marketing performance.

Google Analytics

Google Analytics collects information about how visitors use our website, including pages visited, time spent on pages, and interactions. This data is anonymised where possible and helps us improve our website and marketing efforts.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure actions taken after users interact with our adverts. This may include form submissions, page views, or other interactions.

Google Ads Phone Tracking

We use Google Ads phone call tracking to measure calls made to phone numbers displayed on our website or adverts. Call data may include the caller’s phone number, call duration, and time of call.

Microsoft Clarity

Microsoft Clarity helps us understand how users interact with our website through session recordings and heatmaps. This data shows how users navigate and engage with pages but does not include sensitive personal information.

Elementor

Our website uses Elementor to build and manage page layouts and forms. Information submitted through Elementor forms is securely stored and processed for the purposes outlined in this policy.

Cookies and similar technologies

These tools use cookies and similar technologies to collect information about your visit. Cookies allow us to analyse traffic, track advertising performance, and improve website functionality.

You can manage or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

Legal basis for processing

We process personal data based on one or more of the following lawful grounds.

• Your consent

• Performance of a contract or enquiry

• Legitimate interests in improving our services and marketing

• Legal obligations

Data sharing

We may share your information with trusted third party service providers, including analytics, advertising, hosting, and website management platforms. These providers only process data on our instructions and are required to keep it secure.

We do not sell or rent personal data to third parties.

Data storage and retention

We keep personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements. We take reasonable steps to protect your information and keep it secure.

Your rights

Under UK data protection law, you have the right to access your personal data, request corrections, ask for deletion, restrict processing, or withdraw consent at any time.

To exercise your rights, please contact us at elitecarrecoveries1@gmail.com.

Links to other websites

Our website may contain links to third party websites. We are not responsible for their privacy policies or content.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will apply from the date they are posted.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at elitecarrecoveries1@gmail.com.